Info Pages

1 - Processing orders
2 - Privacy
3 - Payment
4 - Prices
5 - Security
6 - Guarantees
7 - Conditions of Sale
8 - Other issues
9 - Payment by PayPal

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1 - Processing orders

1.1. How to buy / order?

1.1.1. By INTERNET

In ferrovelho.com site you can order your articles and get them in your home to the address indicated.

Ordering on our site?

a. Add the item you wish to your shopping cart

b. Click to pay commission to complete the purchase

c. Choose the type of payment / delivery method. Confirm your data

d. None of your data will be passed to third parties.

e. After a few minutes you will receive an email with order confirmation

f. If you have any questions feel free to contact us.

1.1.2. By E-mail
Sending an email to geral@ferrovelho.com, with the subject: Order. In the message just have to specify:
Name, Full address for sending and the desired products.

1.1.3. By PHONE
Contacting (+351) 931629472

1.2. Cancellation of orders

- On the same day may cancel your order without penalty if it has not yet been issued.
- Write-offs must be made in writing via fax or e-mail to the ferrovelho.com mentioning the No. of your order.

1.3. How to check the status of an order
- In your personal area, you can check the current status of your order.

1.4. Where can I receive my order?
We deliver worldwide, there are no restrictions in terms of zones. Simply indicate on your order the delivery location of your choice.

1.5. How are my orders delivered?
We make many types of payment which defines when ordering.

1.6. In how many days you can receive my orders?
Depending on the delivery system you select during the completion of your order. on average it takes 1-4 working days. For more information please contact us.

2 - Privacy
The right to privacy is very important for us and good relationships with our customers. (See Security).

3 - Payment
The forms of payment and their costs are presented in the act of purchase, including sending the debt through CTT (surcharge minimum 4 euros), payment by bank transfer, credit card or PayPal (see below, paragraph 9).

For bank transfers, please use our data:

BIN - Bank Identification Number
24940110001 79 0010 0000

IBAN - International Bank Account Number
PT50 0010 0000 2494 0110 0017 9

SWIFT / BIC
BBPIPTPL

4 - Prices

4.1. We try to have the best prices on the Internet
4.2. Prices listed are subject to change without notice due to market changes and fluctuations in foreign exchange
4.3. Prices are subject to typographical error.
4.4. VAT: Prices in store for us data already include the VAT rates in force depending on the type of product.

5 - Security

5.1. Protection of your personal data

- The right to privacy is important to us and the good relationship with our customers.For this reason, we assure you that we do not give any information of our customers in any way.

- When you choose to provide us with information regarding your personal data (any information by which can be identified), you can be assured that this information will only be used for the purpose of their relationship as our customer.

- On our website you can order products, make requests and register to receive products. The types of personal information collected at these pages are the name and information about the contact.

- The old iron shop, ensures the security of your information. To prevent access to or unauthorized advertising, as well as maintain data accuracy, and ensure the correct use of information technology solutions implemented to protect the information we collect online.

6 - Guarantees

The security of the new products are made available by manufacturers. See the official sites.

7 - Conditions of Sale

The Customer may terminate the contract within 14 days from the date of signature, or until 14 days after the delivery of goods.
In case of discontinued products, the customer may request a voucher from the full amount that is paid or the amount refunded in the same way that paid for it will have to show us the NIB.

To terminate the contract should, however, observe the following conditions:
Products - Returned in original packaging and in the same condition in which it was sold. Any use of the product or violation of the original packaging (including the cellophane wrapper from DVDs, Books and Software), immediately negates the possibility of returning.

Inform the Old Iron Raquel Ferreira, sending them by registered letter with acknowledgment of its desire to end the contract he made with us at the time of purchase. The product may accompany this registered letter.

Upon termination of the contract, the Old Iron Raquel Ferreira agrees to repay within 45 days of the amounts paid by the consumer.
- It is the responsibility of the customer to reach our facilities in good condition the product packaging.
- Shipping costs are the responsibility of the customer.
- The product travels with the responsibility of the client.
- We recommend using a means of transport which includes insurance of the goods to predict damage or loss of merchandise.

Important Note - These potential returns are only valid for orders shipped to the customer's home that have been made at the online store.
For more information please contact us.

8 - Other issues
For further questions please contact us by various means that we provide on the contact page of this website.

9 - How do I proceed to pay by PayPal

How does the Paypal Payment? What is Paypal?

PayPal is the method of payment online best known, and is a very efficient way to do it. Create an account and connect it to your credit card and can then make payments by clicking on a PayPal button on sites that support this option.

- Payment by PayPal is a payment method especially designed for online payments and currently has more than 50 million users in the World (owned by eBay Company).

- Customer logs into PayPal site and associates to register w / the cards to use for online payments.

- Using your username and password the Client is able to pay and administer the payment of their orders on many online stores worldwide.
- This payment method allows the use of payment cards: VISA, MasterCard, AmericanExpress and Discover

How to pay your orders with PAYPAL ferrovelho.com site?

- In making its order for the product (s) and choose the mode of payment by PAYPAL. When order value is currently is charged a cost recovery of 2.9% on the total order value. This is calculated automatically along with the value of doors at the end of the order.
- By clicking to finalize the order, the customer will be redirected to the PayPal secure payment site (link) to access the payment. If you are already PAYPAL customer can enter your account details and make the payment.
- (1) If it is not yet PayPal Customer, the data will be required to pay the order and for their registration. Data entered to allow you to create your PayPal account that can be used later in our site or any other to accept this payment method. We regret only the fact that, for now, this tool will be available only in English.
- At the end of the payment will be sent back to the site where ferrovelho.com finalize your order.
- You will receive email confirmation of order and confirmation of payment PAYPAL.
- If for any reason you can not satisfy your order is placed a full refund of the amount paid directly into your PayPal account and the card used, or if it is your option, you can get this value in credit to your checking account to purchase a future.
- These movements can be checked immediately in your PayPal account at www.paypal.com by entering your login information.
- Your order will be sent to the respective cash sale issued by Old Iron Raquel Ferreira.

(1) In case of being a new customer PAYPAL
- If it is a new customer PAYPAL is limited to the payment of amounts up to € 750.00. This while not carrying out the procedure for complete activation of your card.

- To do this activation is expected to enter the site www.paypal.com with your username and password and left on top has the message "Activate your acount."
Click the text below and follow the instructions. This operation is only done once.

Particular cases of payment through the PayPal system?

Indeed the PAYPAL payment system has some peculiarities.

- When the PayPal account is first created, the system prevents you from completing transactions worth more than € 750.00 for security reasons.

- To eliminate this limitation this system requires a simple procedure for credit card validation.

- To do this activation should enter the site www.paypal.com with your username and password and left on top has the message "Activate your acount", click the text below and follow the instructions. This operation is only done once.

Benefits of PayPal payment system

- The advantage of this system has the ability to do their shopping in thousands of international companies that adhere to this system without having to disclose the credit card to be no more than the company PAYPAL.

- It is also a history of movements that you can consult at any time.

- May be associated with more than one card to the same PayPal account in order to use the card of your choice at the time of purchase.

- This payment system is a tested and proven internationally and with guaranteed service.

Shipping & Returns